At CushionComfort, we are dedicated to ensuring that you love every product you receive. However, if you find that a cushion, sofa pillow, or seat pad isn’t quite right for you, we’ve made our returns process as easy and straightforward as possible. Our Returns Policy is designed to provide you with a hassle-free experience, giving you peace of mind with every purchase.

Return Eligibility

We want you to be completely satisfied with your purchase. To be eligible for a return, please ensure that:

• Condition: The item is in its original, unused condition. It should be free from any signs of wear, stains, or damage.
• Packaging: The item must be returned with its original packaging, including any tags, labels, or accessories that came with it.
• Timeframe: Returns must be initiated within 30 days of the date you receive your order.

How to Initiate a Return

To start the return process, please follow these simple steps:

1. Contact Us: Reach out to our customer service team at [email protected] with your order number and the reason for the return. We’ll provide you with return instructions and a Return Authorization Number if needed.
2. Prepare Your Return: Package the item securely in its original packaging. Make sure to include all original tags and any other items that came with the product.
3. Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping service to ensure your return reaches us safely.

Return Shipping Costs

• Returns for Orders Over $39.99: If your original order qualified for free shipping, you are responsible for the return shipping cost, which will be deducted from your refund.
• Returns for Orders Under $39.99: For orders that did not qualify for free shipping, the return shipping cost of $7.99 will be deducted from your refund.

Refunds and Processing Time

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. After approval, your refund will be processed. Refunds are typically issued to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order for the item of your choice.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund as quickly as possible. Please include photos of the damage or incorrect item to help us resolve the issue promptly.

Final Thoughts

We aim to make the returns process as smooth and efficient as possible. If you have any questions or need assistance with a return, please don’t hesitate to contact our customer support team. Your satisfaction is our priority, and we’re here to ensure that every aspect of your shopping experience with CushionComfort is enjoyable.

Thank you for shopping with CushionComfort! We appreciate your business and look forward to serving you again.